Acumatica announced two new programs to help customers be more productive and better leverage their Acumatica Cloud ERP investment. The programs include Free and Fee Based offerings that are designed to give customers access to knowledge base and learning tools as well as connect them with other Acumatica customers.
Customers are being invited to participate in the launch of the Acumatica Customer Portal via email. If you have not received your invitation please contact Ray Rebello at rrebello@acumatica.com.
Acumatica Customer Portal
The new Customer Portal is a hub for connecting to the latest support and education content as well as a gateway to connect with the vast Acumatica community of customers. Registration, self-service and community driven support is available at no charge.
Features Include:
- Searchable Knowledge Base
- Acumatica Open University for training
- Links to multiple Acumatica User Groups and Community Forums
- Product Suggestions and Feature Voting
- Product Documentation
- Product Downloads
- Support Case Submission (Premium Feature)
- Online Support Chat (Premium Feature)
- Developer Support (Premium Feature)
The Acumatica Customer Portal is available at https://portals.acumatica.com. The primary contact for each customer will receive an email with unique sign-on credentials. Once they have registered using these credentials they will be able to add other members of your organization to the portal.
Acumatica Premier Customer Support
The Acumatica Premier Customer Support program is a fee based service designed to enhance the support you already receive from your Acumatica Partner. In addition to the self-help services you receive on the new Acumatica Customer Portal, the Acumatica Premier Customer Support program provides the following benefits:
- Unlimited Technical Support Cases
- Online Case Management
- Online Chat Support
- Direct access to technical product experts at Acumatica
- Emergency after hours support
- Developer support
You can download the Premier Support data sheet here. If you are interested in signing up for Acumatica Premier Customer Support please contact us at 877.979.5462 or via email at info@swktech.com.
